Each account manager develops specific strategies, executes various projects, monitors the progress of the work, aimed at the continuous development of the company. As a person working with people (clients of this enterprise), the account manager should have a lot of knowledge about human resource management. The person in charge of this post must be able to properly manage the team so that the operations of the company are carried out successfully. Among the features of an ideal account manager - honesty and the ability to think in perspective.
The account manager should be empowered to be open to clients, be able to cope with a conflict situation and provide clients with feedback on the company's activities and all issues that may arise from clients. When writing a resume to become an account manager in 2019, it is necessary to describe not only the key knowledge of the industry is working with the clients of the company, but also need to specify additional points, such as the work of the account manager, to stand out positively in the background of others. You can add a description of the specialized financial skills and in-depth knowledge of the various tools in this area. In the resume, you can add unimportant skills that are not related to the specialty but are very important in the professional plan.
An account manager is a person who supervises the company's clients, it is the account manager who deals with the full customer service and cares about the high level of services provided to clients, as well as controls the quality of the offered services and provides continuous improvement. The main duties of the employee in this post are: providing high quality customer service, budget execution of the department, cost control, analysis of results, care of the product and quality of services provided by the company (building relationships with customers, finding new customers), responsibility for execution of contracts with clients, control over subordinate team (coordination of work, motivation and effective training). The account manager cooperates with other departments of the company, for example, is actively working with the marketing and sales department, analyzing reports, controlling marketing information systems, namely: market research, demand and supply studies that are currently on the market, customer satisfaction surveys and the quality of services and many other important things.
Terms of work account manager
The place of work of the person acting as an account manager is the office of the company and work on the ground, that is, regular meetings with clients. This is an intellectual work that is quite interesting and requires constant communication with the customers of the company. The work time is usually for eight hours. The account manager has many contacts with people that can cause stress. The average age of people in this post is 24-35 years old. The employee has the opportunity to deepen knowledge (by attending various conferences, etc.), with the help of which, it can cause career growth for a higher position and more highly paid.
An account manager can work in a variety of industries, for example: in a bank, in finance and insurance, Call Center, sales. Customer service pay depends on the size and specifics of the company. As a rule, the account manager is provided while working as an official vehicle of the company, a laptop, a mobile phone.
Requirements and professional skills, which must be perfectly owned by the account manager
The account manager must have higher education (desirable economic, marketing or commercial), and also have the perfect technique of sales and customer service, have communicative skills and know the computer perfectly (various office applications). It is advisable to have experience in managing a team that is subject to the account manager. Also, you also need to be able to negotiate, can create promotional presentations of products or services provided by the company, be able to conduct a thorough analysis of negotiation processes. The account manager should be accountable for the ability to work under stress and communication with "sophisticated clients" as well as analytical and planning skills, initiative and consistency in planning and achieving goals, ability to act under pressure and solve problems.